Digital by Design:
How MUDT
Transformed Admissions
withSmart Apply

At the heart of the Munich's innovation hub, where tech giants share space with both academic visionaries, one university is quietly a redefining what student recruitment can look like in the digital age.

Meet the Munich University of Digital Technologies(MUDT)-a young but ambitious institution built on the belief that the future of education is not only digital, but seamless , efficient and human-centered.

And powering the backboneof its admissions? Smart Apply.

The Challenge:High Interest,High Complexity

With rapidly growing interest in programs like M.Sc.Data Science & AI and B.Eng.Cyber Security,MUDT's admissions office was facing a good problem - more applications than ever before.

But that also meant:

Endless email chains

Scattered document reviews

Time-consuming follow-ups

Lack of clear applicant visibility

"We were attracting top talent,but losing precious hours on manual processes." says Faruk Demir,Chief Operating Officer at MUDT.
"We needed something that could keep up with the pace of our applicants -and us."

The Smart Apply Solution

MUDT implemented Smart Apply in early 2024,with full onboarding completed in under four weeks.What followed was a complete transformation of how their admissions team operates.

Centralized Application Hub

Gone are the days of juggling Excel sheets and inbox folders.
Now,the entire process - from application to decision - happens in one clean,customizable interface.

"I can see where every applicant is,at a glance,"Faruk notes.
"It gives us sense of calm - and control - even during peak periods."

Document Review Reimagined

Thanks to the File Review Workspace,admissions officers can:

Annote transcripts in the platform

Flag missing items automatically

Score and rank applicants with institutio-specific rubrics

This alone has saved MUDT over 40% in processing time per intake.

Efficiency through Automation

One of Smart Apply's most valuable features for MUDT? Smart Process Automation.

Personalized follow-up emails? Automated.

One of Smart Apply's most valuable features for MUDT? Smart Process Automation.

Personalized follow up emails? Automated.

Task assignments between reviewers? Handled.

Status updates and reminders? Sent without lifting a finger.

I used to manually chase missing documents.Now, Smart Apply does that for me-kindly,but effectively,laughs Faruk.
It's like having a reliable assistant that never sleeps

Real-Time Insights for Smarter Strategy

With Smart Apply's interactive dashboards, the admission team now has access to real-time data.

Application trends by country or program

Conversion rates per intake

Common drop-off points in the process

"We noticed International applicants were hesitating at the payment step," Faruk explains.
"So we added local currency options and saw a 17% increase in completed submission within a month."

A Platform That Grows with You

From automated invoicing to multilingual forms and recruiter tracking Smart Apply supports the full admission lifecycle.And as MUDT plans to expand as it's international reach, the flexibility of the platform is key.

"The API integration allow us to plug Smart Apply into our CRM, finance system and even the learning platform we use," adds Faruk.
"That's real digital infrastructure, not just a tool.

Human Support, Digital Speed

Behind the scenes, MUDT praise Smart Apply's customer support just as much as a its tech.

"Our setup was smooth, and anytime we need help, we get answer within hours - not days," says Lisa."It feels like we're growing this system together."

Results That Speak for Themselves

Since implementing Smart Apply MUDT has reported:

30% increase in application completion rates

40% reduction in processing time

50% increase in international applications

And perhaps most importantly?

"We've free up time to actually talk to students - to focus on the people, not the paperwork," Faruk says.
"That's what admissions should be about."

Ready to See it for Yourself?

MUDT is just one of my institutions rethinking what admission can be - and doing it with Smart Apply. Book a personalized demo and discover how your team can simplify, scale, and success.